Dear Honorary Customers, the Warranty policy of IBMC are given below:-
>> We follow the warranty policy of each product given by the International, Domestic and Bangladesh Computer Society (BCS).
>> IBMC. The warranty of most of the products imported by is made short in the short term and some of the products are changed as soon as the complaint comes.
>> Warranty is not provided on all the products sold. The warranty is valid only for those products for which the parent company has declared a warranty period.
>> Depending on the brand and model of the laptop, the warranty is 1-3 years. But the warranty of all laptop batteries and adapters is only 1 year
>> If any product under the warranty is found to be defective after sale, the defect is removed through repair and it is changed immediately according to the type of product.
>> If there is no need to change the product of a particular model, IBMC can replace it with the equivalent product of any other brand in its own stock.
>> If the product of a particular model is not repairable and the same or equivalent product is not available in our stock, then a good product from that model can be replaced by depreciation and price adjustment.
>> If the product of a particular model is not repairable or replaceable with IBMC, the price can be refunded through sales depreciation adjustment.
>> IBMC will not be responsible if any software or data is damaged or lost during the use of the product or during the service of IBMC. Note that in this case, IBMC will not be responsible for data recovery or software restoration.
>> The time to return the product after completing the service work after taking the product of the specific model under warranty is not fixed, this time can be from 5-7 days to a maximum of 35-40 days or more; Because in most cases the parts required for repair are not sufficiently buffered in the country, they have to be specially imported which is very time consuming.
>> Consumers are informed that most of the warranty products are not repaired, the parts that are damaged are replaced but in most cases are imported from abroad.
>> The computer setup and operating system that is customized at the time of sale is not covered by the warranty.
>> Lifetime Warranty Basically you will get the warranty facility as long as the product is present in the market.
>> IBMC will be able to charge for any service outside the scope of warranty which will be effective subject to the consent of the buyer.
>> In case of service warranty, if any parts need to be changed or added, the buyer will normally collect it at his own risk or with the consent of the buyers, you can collect it through IBMC subject to advance payment.
>> Free software or hardware tuning provided by IBMC during or after the expiry of the warranty period will not be the responsibility of IBMC if any problem is found in the product or any new problem arises.
In cases where the warranty will not be valid or can be obtained conditionally:
>> Any defect due to careless use such as getting wet in water, broken, burnt, injured, deeply scratched, etc. will not be covered by the warranty.
>> If the serial or serial sticker of any product is partially or completely removed, removed or damaged for any reason, then the product will no longer fall under the warranty.
>> If the motherboard, graphics card and RAM have fungus or rust and any deep wound or scratch on the motherboard, the motherboard will not be under graphics card or RAM warranty.
>> In case of motherboard and processor, if one or more pins are found to be completely or partially broken, bent or deformed, the product will not be covered by the warranty.
>> Since IBMC does not apply any type of password or security code during the delivery of laptop, desktop or any product, the buyer has to bear the full responsibility of BIOS password on laptop, desktop or any other device. It is not covered by the warranty.
>> If you delete Apple Mac Book’s own operating system, the product will not fall under the warranty.
>> Printer cartridge, toner, head, roller, drum, element cover etc. are out of warranty.
>> In case of printer warranty, if you use ink, ink cartridge or toner cartridge other than ink, ink cartridge or toner cartridge prescribed by the manufacturer, it will not fall under the warranty.
>> In case of specific model combo (pair) keyboard-mouse (all keyboard-mice are sold as bundles together), if any one of the keyboard or mouse is damaged, the complete combo (pair) set (accessories) must be presented for warranty. Only keyboards or mice presented separately for warranty will not be accepted.
>> Printers, scanners, routers, switches, access points, TV cards, etc. and power adapters of similar products are not covered by the warranty.
>> If more than 2 months have elapsed in the warranty or service department after the warranty of a particular product, then the company will not bear the responsibility of that product.
>> If the warranty receipt paper of a particular product is lost, the product must be accepted subject to the receipt of its purchase and the provision of proper proof.
Dear Honorary Customers, the RETURN and REFUND policy of IBMC are given below:-
1) If a customer is buying the products from our shops, then please make sure to check the products in front of our sellers. Later, if any problems occur than the customer will not be entitled to any changes but will be given services based on the products provided description. (Warranty)
2) In the case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed or discovered than customer has to inform us within 24 hours via our hotline service.
3) If a customer received a manufacturing defected product than the customer has to visit our office where our specialists will review the product first and then take the necessary steps to changing the product if it is in need of replacement.
4) If a customer wants to change the defected product through our delivery service, then a charge Of TK. 200/- has to be paid as replacement charge inside Dhaka and if out of Dhaka, only the Courier charge is applicable.
5) If a Customer is buying any product from our Website after reading the description and provided information’s about the particular product and is received successfully without any faults and later if the product is not compatible with your setup or if you do not want it any more, then you will not be allowed to change or return the product.
6) With specific reasoning’s, product(s) will be allowed to be returned and refunded back to you within 3 to 10 working days and in the case of online purchase, the procedure may take longer to execute.
7) Refund charge applicable for Bkash / Online / POS payment refund.